Public Offer (Offer Agreement) — Mushroom Matters

1.1. This document is an official public offer (the "Offer") of the Seller identified in Section 2 addressed to any legally capable individual (the "Buyer") to conclude a retail purchase-and-sale agreement for goods on the terms below. Under the applicable civil law of the Republic of Armenia, the Offer is a public offer.

1.2. Definitions. “Seller” — the sole proprietor named in Section 2. “Buyer” — a person who submits an order request. “Site” — mushroomatters.com. “Official chats” — the chat on the Site, the Mushroom Matters Telegram bot and Mushroom Matters Instagram Direct. “Goods” — the products presented on the Site. “Order request” — the Buyer’s request to purchase Goods through the Site, an Official chat, by telephone or in person. “Confirmed Order” — an Order request for which the Seller and the Buyer have expressly agreed the items, price, delivery terms, final amount and payment method.

1.3. By submitting an Order request and expressly confirming the relevant checkbox or statement in the interface or Official chat, the Buyer confirms that they have read and understood this Offer and acknowledges the processing of Order data described in the Privacy Policy. This confirmation is not consent to analytics. Registration of an Order request by itself does not conclude a purchase-and-sale agreement.

1.4. The Seller may amend this Offer at any time. The version published on the Site when the Buyer confirms the final terms applies to the Confirmed Order.

2.1. Sole proprietor Armen Barseghyan Simoni, registered in the Republic of Armenia. State registration No. 264.1380700 dated 05.04.2024, State Unified Register of the Ministry of Justice of the Republic of Armenia. Taxpayer identification number (ՀՎՀՀ/TIN): 73047749. Postal address: 7 Gabriel Sundukyan Street, Yerevan 0033, Republic of Armenia.

2.2. The Seller's details and contact information are set out in Section 12. The Seller operates the Mushroom Matters brand and sells on a delivery-only basis, with no physical storefront.

3.1. The Seller undertakes to transfer to the Buyer, and the Buyer to accept and pay for, the Goods — liquid dual-extracts based on functional mushrooms: Lion's Mane, Reishi and Cordyceps. The description, composition and price of each item are given on the corresponding page of the Site.

3.2. Important. The Goods are a FUNCTIONAL FOOD PRODUCT and are NOT a medicine or a medical product. They are not intended for the diagnosis, treatment, cure or prevention of any disease and do not replace a balanced diet or professional medical advice. Before use, consult a doctor if you are pregnant or breastfeeding, taking medication, or have a chronic condition. Do not exceed the recommended dose. Keep away from children.

3.3. The Goods comply with the EAEU technical regulations; declaration of conformity No. RU Д-AM.РА02.В.39933/25. Batch, best-before date and storage conditions are indicated on the packaging.

3.4. Product images on the Site are illustrative; slight differences in packaging appearance are possible.

4.1. The Buyer submits an Order request through the Site, an Official chat, by telephone or in person. A request may be registered by the Mushroom Matters bot or by the Seller’s employee. The Buyer provides the selected Goods and quantity, name, phone number and delivery information and is responsible for the accuracy of the data provided. Registration by an employee does not replace disclosure of the terms or the Buyer’s express agreement.

4.2. If final terms have not yet been agreed, registration assigns the request a number and the status “Pending”. This acknowledges receipt only and does not conclude a purchase-and-sale agreement. An Order expressly agreed under clause 4.3 or 4.4 can be registered as confirmed immediately.

4.3. For Orders placed on the Website, in the Telegram Mini App or on the Instagram shelf, checkout shows the items, address, free delivery, timeframe, final amount and bank-transfer payment method before submission, for every destination and supported currency. By pressing “Place order with an obligation to pay”, the Buyer places and confirms the Order in one action. The protected page then displays the accepted terms and the next payment step without further confirmation. Where automatic receiving details are unavailable, the Seller sends bank-transfer details personally in the Order currency. This does not change the confirmed amount or require another confirmation.

4.4. The purchase-and-sale agreement is concluded when the Buyer expressly accepts the disclosed final terms. In checkout or through a protected link, the Buyer personally activates the confirmation control: “Place order with an obligation to pay”, “Confirm and pay for the order” or “Confirm order with payment on delivery”, according to the stated payment method. Alternatively, the parties may expressly agree the same information in correspondence, by telephone or in person, with the required information provided before agreement. The Seller may then register the already agreed Order without requiring a further link confirmation. An employee’s internal record does not replace the Buyer’s agreement or prove that the Buyer clicked a control or read a particular page. Confirmation itself does not charge an account or prove receipt of payment.

4.5. Before confirmation, either party may decline or propose changes to the request. If the Goods are unavailable, delivery cannot be arranged on acceptable terms, or the data are insufficient, the Seller informs the Buyer and may cancel the request. Any amount already received for a request that cannot be fulfilled is refunded in accordance with applicable law.

4.6. For confirmation through checkout or a protected link, the Seller records the Order and revision identifiers, time, interface language, exact confirmation statement, a SHA-256 hash of the accepted immutable copy, the checkout surface or link identifier, a daily salted network hash and the user-agent string; the raw IP address is not stored in this evidence. The protected page provides an offline copy that the Buyer can download, print or save as PDF. For agreement recorded by an employee, the Seller separately records the employee, communication channel, actual agreement time, recording time, the terms revision and the supporting message or note. The Seller supplies a copy of the agreed terms through the agreed communication channel on a durable medium. Later internal records do not change the terms already agreed with the Buyer.

5.1. Prices are shown on the Site in Armenian dram (AMD), Russian ruble (RUB) or Georgian lari (GEL). The applicable price is the one displayed in the final terms accepted by the Buyer. The Seller may change prices at any time; a change does not affect an already confirmed Order.

5.2. Payment methods may include ACBA LinkPay, direct card payment through ACBA E-commerce, an SBP QR code for payments in RUB, cash on delivery where available, or bank transfer. A method is available for a particular Order only when it is shown in the checkout or final Order summary. The detailed payment procedure forms part of this Offer and is published in the Payment Terms.

5.3. Delivery is free for all destinations when the Buyer uses self-service checkout under clause 4.3; its displayed cost is zero. For an Order agreed directly with the Seller under clause 4.4, the parties may expressly agree, before confirmation, delivery at the Seller’s expense, payment by the Buyer directly to the carrier, or a delivery charge payable to the Seller with the Order, as described in the Delivery Terms. The Seller’s later carrier expense does not increase the agreed amount. Promised free delivery is not changed retroactively.

6.1. Armenia is the Seller’s primary sales market. Self-service delivery to Armenia, Russia and other destinations is free under the terms displayed at checkout, without a separate delivery-price agreement. For Orders agreed directly with the Seller, the method, timeframe and payment for delivery are expressly agreed before confirmation under the Delivery Terms.

6.2. The Seller communicates the delivery timeframe before the Buyer confirms the Order. Delivery within Yerevan takes 1–2 calendar days after payment is verified. Elsewhere in Armenia, delivery takes no more than 7 calendar days after payment is verified. For other countries, unless another timeframe is expressly agreed, delivery is made no later than 30 days after the contract is concluded. If delivery is delayed, the Buyer retains the cancellation, refund and other mandatory rights provided by applicable law.

6.3. The risk of accidental loss or damage remains with the Seller until the Buyer or a person designated by the Buyer receives the Goods, except where the Buyer independently selected a carrier not offered by the Seller. The Buyer is encouraged to check the packaging and completeness on receipt, but failure to report a visible issue immediately does not waive mandatory consumer rights.

6.4. For cross-border delivery, the Buyer provides the information and documents reasonably required for shipment. Any mandatory customs duties or recipient-country charges are disclosed before confirmation where known to the Seller; they are distinct from carrier delivery charges.

7.1. An unopened bottle whose protective seal is intact may be returned under the 14-day distance-contract withdrawal right. Once the protective seal has been broken, the no-reason withdrawal right does not apply where the bottle is unsuitable for return for health-protection or hygiene reasons. This exception does not limit mandatory rights for defective, damaged, incomplete, wrongly delivered or expired Goods. The detailed procedure forms part of this Offer and is published in the Refund Policy.

7.2. If the Goods are defective, damaged in transit, delivered with a broken seal, incomplete, wrongly delivered or expired, the Seller promptly offers an equivalent replacement. If the Buyer does not accept the replacement, a timely replacement is unavailable, or mandatory law gives the Buyer another remedy, the Seller provides the applicable refund or other statutory remedy. A photo can speed up review but is not a condition for exercising mandatory rights.

7.3. To make a claim, the Buyer contacts the Seller via the contacts in Section 12, indicating the Order, the item and the nature of the problem. The Seller acknowledges and processes the claim within the time limits prescribed by applicable law and informs the Buyer of the result through the agreed communication channel.

7.4. Refunds are made by the same method used for payment unless the Buyer expressly agrees otherwise and incurs no additional fee as a result.

8.1. The Seller undertakes to: transfer Goods that conform to the description and to the confirmed Order; provide reliable information about the Goods; process personal data in accordance with the Privacy Policy.

8.2. The Seller is entitled to: decline or adjust an Order request under clause 4.5; require the Buyer to provide accurate data needed for delivery.

8.3. The Buyer undertakes to: provide accurate order and delivery details; accept and pay for the Goods; read the composition, dosage and warnings before use.

8.4. The Buyer is entitled to: receive Goods of proper quality; receive full information about the Goods; the protections provided by applicable consumer-protection law.

9.1. The parties are liable for non-performance of their obligations in accordance with the applicable law of the Republic of Armenia and this Offer.

9.2. The Seller is not liable for consequences of the Buyer using the Goods contrary to the recommendations, dosage or warnings, or for individual reactions to components. The Goods do not replace medical treatment.

9.3. The Seller is not liable for consequences directly caused by inaccurate data provided by the Buyer. The involvement of a carrier or payment service does not limit the Seller's mandatory liability to the Buyer, including responsibility for the Goods until risk passes in accordance with clause 6.3.

9.4. Neither party is liable for full or partial failure to perform obligations caused by force majeure (natural disasters, war, restrictions imposed by public authorities, disruptions in payment or delivery systems and similar events beyond the parties' reasonable control).

10.1. The Seller collects and processes the following personal data of the Buyer: name, phone number, email (if provided), delivery address and messenger handle. The data are used solely to process and deliver the Order and to communicate with the Buyer about it.

10.2. Data are shared only to the extent needed to fulfil the Order, including with the delivery service selected for the destination, the communication service used by the Buyer and, where applicable, ACBA for LinkPay or E-commerce payment processing. Card details are processed in ACBA's secure payment environment and are not requested by the Seller in Official chats. Data are never sold. Further details are set out in the Privacy Policy.

10.3. Data needed to receive, agree and fulfil an Order request is processed as described in the Privacy Policy. The checkout action confirms acceptance of this Offer and acknowledgment of the Privacy Policy; it is not consent to analytics. First-party analytics and, when enabled, Google Analytics and Yandex Metrica operate only after the Buyer separately chooses to allow analytics in the Site's privacy settings. Refusing analytics does not prevent an Order.

11.1. This Offer is governed by the law of the Republic of Armenia. Matters not settled by the Offer are governed by the applicable law.

11.2. The parties seek to resolve disputes through negotiation and the exchange of a written claim. If agreement is not reached, the dispute is referred to the court having jurisdiction under applicable mandatory law. This clause does not deprive a consumer of any mandatory right to bring a claim before another competent authority or court.

11.3. If any provision of this Offer is found invalid, the remaining provisions stay in force. Armenian, Russian and English versions are published for accessibility and are intended to state the same terms. If wording differs, the interpretation that preserves mandatory consumer rights and the final terms expressly confirmed for the Order applies.

11.4. This version is effective from 9 September 2026 and applies to final terms presented under this revision.

Sole proprietor Armen Barseghyan Simoni. State registration No. 264.1380700 dated 05.04.2024, State Unified Register of the Ministry of Justice of the Republic of Armenia. TIN (ՀՎՀՀ): 73047749. Postal address: 7 Gabriel Sundukyan Street, Yerevan 0033, Republic of Armenia. Brand: Mushroom Matters. Website: mushroomatters.com.

Contacts: phone +374 44 605058, email mushroomatters@gmail.com, Telegram @mushroomatters, Instagram @mushroomatters. Payment details for an agreed bank transfer are provided directly to the Buyer through the agreed communication channel.